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How to find the best broadband deals

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How To Find The Best Broadband Deals

Challenger broadband companies can offer cheaper deals for super-fast speedsGETTY IMAGES

Sick of slow downloads, bad customer service and poor-value contracts? Maybe it’s time to consider a broadband company you have never heard of. As the Advertising Standards Authority (ASA) criticises the UK’s biggest internet service providers over its misleading adverts, up-and-coming companies are encouraging customers to switch.

“Like the energy market, people assume that there are only a handful of broadband providers available to them,” says Tom Lewis of the comparison site Go Compare. “In reality there are a plethora of small challenger companies, with competitive deals that are often significantly cheaper.”

It was proposed this week that at least half of customers should get the enticing speeds plastered across broadband adverts, instead of the 10 per cent that do at the moment. Market-leading broadband…

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Virgin adds a little va va Voom to its business broadband offer

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Virgin Adds A Little Va Va Voom To Its Business Broadband Offer

Virgin Media says it will give businesses broadband speeds four times faster than its rivalsNICK ANSELL/PA

Virgin Media has announced plans for a new broadband service aimed at small and medium-sized businesses, claiming that they will benefit from speeds up to four times faster than its rivals. Voom Fibre, which will be launched on May 2, will offer users standard speeds of 350 megabits per second (mbps). Virgin is taking advantage of big changes in Britain’s broadband market, amid growing dissatisfaction with the performance of BT, the nation’s biggest operator.

Ofcom, the industry watchdog, recently forced BT to spin off Openreach into a legally separate business to allay concerns that it was restricting competition. Peter Kelly, managing director of Virgin Media Business, said: “With the launch of Voom Fibre we want to unleash every small business by providing the digital backbone… Want to read more?

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Broadband customers pay a £600 penalty for being loyal

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Broadband Customers Pay A £600 Penalty For Being Loyal

Prices for the five largest suppliers in the UK increased by an average of 43 per cent, or ?9.45 extra a month, at the end of the fixed-contract periodGetty Images

Broadband prices automatically increase by an average of ?113 a year when fixed-term deals come to an end, research has shown. Analysis of the cheapest basic broadband offers from the five largest suppliers in the UK found that prices increased by an average of 43 per cent, or ?9.45 extra a month, at the end of the fixed-contract period. This was the equivalent of an additional ?113 a year — more than five times that in 2011.

More than a third of broadband customers were unaware of the price rise once their first-year deal ended, according to the report by Citizens Advice. Pressure has grown on broadband companies to be clearer about these hidden “loyalty penalties”. The new study found that people stayed on the…

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