Hyperoptic – 1Gbps Broadband for Thousands of Thurrock Social Housing Tenants

hyperoptic engineers at work by daniel cheung

Urban fibre optic ISP Hyperoptic has today reached yet another social housing agreement, which means that “thousands” of homes in Thurrock (Essex) will soon gain access to their ultrafast 1Gbps capable FTTP/B based broadband network. A special ?9 a month 5Mbps option will also be offered.[1][2] The new service will initially be made available to 1,700 tenants across 12 of the council’s developments (see below), with the first installation work expected to start during this summer 2017 (prioritised by resident demand).

Today’s announcement follows a similar arrangement with Nottingham City Homes (NCH), which was announced at the end of last month (here[3]).

The 12 Buildings
* Arthur Toft, George Crooks and Lionel Oxley House
* Bevan and Morrison House
* Brisbane, Freemantle and Tasmania House
* Butler, Davall and Greenwood House
* Chieftan Drive
* Clayburn Gardens
* Cranell Green
* George Tilbury, Gooderham and Poole House
* Keir Hardie House
* Marine and River Court
* Perth House
* Seabrooke Rise

Hyperoptic[4] typically offers a choice of three premium packages (20Mbps, 100Mbps and 1Gbps), although in this instance they’ve also designed a bespoke entry-level product (Fibre Light) specifically for Thurrock Council’s residents. The package costs just ?9 per month for a standalone 5Mbps broadband service and that’s just about the cheapest fixed line broadband service we’ve ever seen (except it’s only available to a tiny number of people).

Steve Holford, Hyperoptic’s Chief Customer Officer, said: “For digital inclusion programmes to succeed the priority must be the provision of ultrafast, reliable and affordable broadband – unfettered Internet connectivity removes barriers and enables limitless possibilities.

Our full fibre connectivity is world-class and the experience is second-to-none. Working with Councils to give their social housing tenants the UK’s best Internet experience is a strategic priority for us – we are pioneering the shift to Gigabit Britain and the public sector has a huge role to play in making this happen as soon as possible.”

Cllr Shane Hebb, Finance and Legal at Thurrock Council, said: “We are very pleased to be teaming up with Hyperoptic to help every resident in council accommodation have the same access the fastest broadband speed available in the UK today, as those living in private properties.

The Council is neither financially up nor down through this work, but it has supported Hyperoptic develop an affordable package to areas which are highly populated in a bid to keep hundreds of Thurrock residents better connected.”

All of this will help to support Hyperoptic’s goal of extending the reach of their network to over 500,000 UK “homes” by the end of
2019. The ISP tends to focus most of their deployments on big office blocks and large apartment buildings (i.e. Multi-Dwelling-Units with at least 50 units), although they are clearly branching out a bit.

Customers can choose from either a broadband and phone bundle or a standlone broadband-only service on a 12 month contract (attracts no connection fee). You can also get a “no contract” option of both but that attracts a one-off connection fee of ?40 and the monthly price is higher. All of the packages include unlimited usage, 24/7 support, an included wireless router and a dynamic IP address (CGNAT) or add ?5 extra per month for a Static IP instead.

Bundles (first 3 months free)

20Mb Fibre Broadband & Phone
Price: ?25 a month 100Mb Fibre Broadband & Phone
Price: ?38 a month 1Gb Fibre Broadband & Phone
Price: ?63 a month

Standalone (first 3 months free) 20Mb Fibre Broadband Only
Price: ?22 a month 100Mb Fibre Broadband Only
Price: ?35 a month

1Gb Fibre Broadband Only
Price: ?60 a month

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  3. ^ here (
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How to merge man and computer

Computers and brains already talk to each other daily in high-tech labs – and they do it better and better. For example, disabled people can now learn to govern robotic limbs by the sheer power of their mind. The hope is that we may one day be able to operate spaceships with our thoughts, upload our brains to computers and, ultimately, create cyborgs. The Conversation[1][2]

Now Elon Musk is joining the race[3]. The CEO of Tesla and SpaceX has acquired Neuralink[4], a company aiming to establish a direct link between the mind and the computer. Musk has already shown how expensive space technology can be run as a private enterprise.

But just how feasible is his latest endeavour? Neurotechnology was born in the 1970s when Jaques Vidal[5] proposed that electroencephalography (EEG), which tracks and records brain-wave patterns via sensors placed on the scalp (electrodes), could be used to create systems that allow people to control external devices directly with their mind[6]. The idea was to use computer algorithms to transform the recorded EEG signals into commands.

Since then, interest in the idea has been growing rapidly. Indeed, these “brain-computer interfaces” have driven a revolution in the area of assistive technologies – letting people with quadriplegia feed themselves[7] and even walk again[8]. In the past few years, major investments in brain research from the US (the BRAIN initiative[9]) and the EU (the Human Brain project[10]) have further advanced research on them.

This has pushed applications of this technology into the area of “human augmentation” – using the technology to improve our cognition and other abilities. The combination of humans and technology could be more powerful than artificial intelligence[11]. For example, when we make decisions based on a combination of perception and reasoning, neurotechnologies could be used to augment our perception[12].

This could help us in situations such when seeing a very blurry image from a security camera and having to decide whether to intervene or not. Despite investments, the transition from using the technology in research labs to everyday life is still slow. The EEG hardware is totally safe for the user, but records very noisy signals.

Also, research labs have been mainly focused on using it to understand the brain and to propose innovative applications[13] without any follow-up in commercial products. Other very promising initiatives, such as using commercial EEG systems to let people drive a car with their thoughts[14], have remained isolated. To try to overcome some of these limitations, several major companies have recently announced investments in research into brain-computer interfaces.

Bryan Johnson from human intelligence company Kernel[15] recently acquired the MIT spin-off firm KRS[16], which is promising to make a data-driven revolution in understanding neurodegenerative diseases. Facebook is hiring a brain-computer interface engineer[17] to work in its secretive hardware division, Building 8[18].

Pie in the sky?

Musk’s company is the latest. Its “neural lace” technology involves implanting electrodes in the brain to measure signals.

This would allow getting neural signals of much better quality than EEG – but it requires surgery. The project is still quite mysterious, although Musk has promised[19] more details about it soon. Last year he stated that brain-computer interfaces are needed[20] to confirm humans’ supremacy over artificial intelligence.

The project might seem ambitious, considering the limits of current technology. BCI spellers[21], which allow people to spell out words by looking at letters on a screen, are still much slower than traditional communication means, which Musk has already defined[22] as “incredibly slow”. Similar speed limitations apply when using the brain to control a video game[23]. Elon Musk

What we really need to make the technology reliable is more accurate, non-invasive techniques to measure brain activity. We also need to improve our understanding of the brain processes and how to decode them. Indeed, the idea of uploading or downloading our thoughts[24] to or from a computer is simply impossible with our current knowledge of the human brain.

Many processes related to memory are still not understood by neuroscientists. The most optimistic forecasts[25] say it will be at least 20 years before brain-computer interfaces will become technologies that we use in our daily lives. But that doesn’t make Musk’s initiative useless. The neural lace could initially be used to study the brain mechanisms and treat disorders such as epilepsy or major depression[26].

Together with electrodes for “reading” the brain activity, we could also implant electrodes for stimulating the brain – making it possible to detect and halt epileptic seizures[27]. Brain-computer interfaces also face major ethical issues[28], especially those based on sensors surgically implanted in the brain. Most people are unlikely to want to have brain surgery – or be fit to have it – unless vital for their health.

This could significantly limit the number of potential users of Musk’s neural lace. Kernel’s original idea when acquiring the company KRS was also to implant electrodes in people’s brain[29], but the company changed its plans six months later due to difficulties related to invasive technologies. It’s easy for billionaires like Musk to be optimistic about the development of brain-computer interfaces.

But, rather than dismissing them, let’s remember that these visions are nevertheless crucial. They push the boundaries and help researchers set long-term goals. There’s every reason to be optimistic.

Neurotechnology started only started a few years after man first set foot on the moon – perhaps reflecting the need for a new big challenge after such a giant leap for mankind. And the brain-computer interfaces were indeed pure science fiction at the time. In 1965, the Sunday comic strip “Our New Age” stated[30]:

By 2016, man’s intelligence and intellect will be able to be increased by drugs and by linking human brains directly to computers!

We are not there yet, but together we can win the challenge.

Davide Valeriani, Post-doctoral Researcher in Brain-Computer Interfaces, University of Essex[32][31]

This article was originally published on The Conversation[33].

Read the original article[34].

Now read: Elon Musk lays out SpaceX’s plan to send humans to Mars[35]


  1. ^ spaceships with our thoughts (
  2. ^ upload our brains to computers (
  3. ^ is joining the race (
  4. ^ Neuralink (
  5. ^ Jaques Vidal (
  6. ^ allow people to control external devices directly with their mind (
  7. ^ letting people with quadriplegia feed themselves (
  8. ^ walk again (
  9. ^ the BRAIN initiative (
  10. ^ the Human Brain project (
  11. ^ more powerful than artificial intelligence (
  12. ^ neurotechnologies could be used to augment our perception (
  13. ^ innovative applications (
  14. ^ let people drive a car with their thoughts (
  15. ^ Kernel (
  16. ^ recently acquired the MIT spin-off firm KRS (
  17. ^ hiring a brain-computer interface engineer (
  18. ^ Building 8 (
  19. ^ although Musk has promised (
  20. ^ he stated that brain-computer interfaces are needed (
  21. ^ BCI spellers (
  22. ^ has already defined (
  23. ^ brain to control a video game (
  24. ^ idea of uploading or downloading our thoughts (
  25. ^ The most optimistic forecasts (
  26. ^ treat disorders such as epilepsy or major depression (
  27. ^ detect and halt epileptic seizures (
  28. ^ major ethical issues (
  29. ^ implant electrodes in people’s brain (
  30. ^ the Sunday comic strip “Our New Age” stated (
  31. ^ Davide Valeriani (
  32. ^ University of Essex (
  33. ^ The Conversation (
  34. ^ original article (
  35. ^ Elon Musk lays out SpaceX’s plan to send humans to Mars (

BT Infinity broadband claims about speed are on the line

In April 2015 I moved home and ordered BT’s Infinity Broadband. From the outset the connection was unreliable. Over the next few months I repeatedly complained to the multi-layered mirage that is customer service but was refused my request to send a technician as it claimed they were unable to diagnose online faults.

In November 2016 the BT sales team suggested that my problems could be resolved by upgrading to the faster and more expensive Infinity 2. I signed a 24-month contract. There was no improvement.

BT’s online wholesale speed checker revealed there was a fault on the circuit, and that I was getting connection speeds of 3MB-6MB instead of the guaranteed 64MB. Crucially, the line that serves my house is only capable of a maximum 48MB. Only when I presented this detailed information did BT finally book a technician.

No one showed up. A second technician was arranged and claimed that BT often sells Infinity 2 for lines that can’t support the guaranteed speed. I asked BT to reinstate the Infinity 1.

It insisted this was impossible and I would have to take out a new 12-month contract at a higher rate than I had been paying. However, it offered ?363.50 for loss of service and promised it would be paid within five days. A month later I’m still waiting.

The latest excuse is that it can’t pay because the system won’t let it. If I go on to its website today and enter my landline number, the system still claims I can get Infinity 2. How many other people have been mis-sold a service they can’t receive?

MG Tiptree, Essex You reckon you’ve contacted BT more than 40 times and the story doesn’t end when you contact The Observer. I alerted the press office to your case in early January.

This had the effect of prodding your complaint up a few echelons to the high-level complaints team where it rested awhile in silence. A month after you wrote to me, you were called by the chairman’s office and promised the money within five days. But it would seem even the chairman has no power over the system.

Twenty days after that, the money finally reaches you. BT’s official response has yet to follow, despite two months of chasing. If you need help email Anna Tims at or write to Your Problems, The Observer, Kings Place, 90 York Way, London N1 9GU.

Include an address and phone number.[1]


  1. ^ (