Virgin Media broadband outage lasting hours sparks fury from frustrated customers across swathes of the UK

  • Furious customers slammed Virgin Media this morning after an internet outage
  • The company said customers in Grimsby, Nottingham and Lincoln were affected
  • But a map of those complaining shows large parts of UK were hit by the outage

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A Virgin Media broadband outage left hundreds of furious customers without internet for hours this morning.

The issue began at 7am today and one disgruntled customer slammed the ‘ridiculous’ service after not being able to get online.

A map produced by independent website Down Detector showed the areas where people complained about a lack of internet.

Huge parts of the UK including London[2], Nottingham, Grimsby, Lincoln, Glasgow[3], Birmingham[4] and Cornwall seemed to be affected.

The map was produced by independent website Down Detector and showed the areas where customers had been complaining about a lack of internet service

Virgin Media broadband outage lasting hours sparks fury from frustrated customers across swathes of the UK

The website had received more than 500 complaints from customers by 8am this morning

Virgin Media broadband outage lasting hours sparks fury from frustrated customers across swathes of the UK

By 8am today Down Detector had received more than 500 complaints from people who were unable to get online this morning.

Their outage tracker records when a service is down after monitoring social media posts relating to a certain issue.

It is unclear what has caused the outage but one customer claimed they were told the internet ‘could be down for 24 hours’.

Furious customer Gego Lego wrote on Twitter: ‘How unfortunate that I pay you every month for internet that goes out constantly?

‘Fix your service or give me my money back.’

Another user added: ‘Yet again Virgin is down, becoming a more and more regular occurrence now isn’t it!

This is ridiculous.’

Virgin Media broadband outage lasting hours sparks fury from frustrated customers across swathes of the UK Virgin Media broadband outage lasting hours sparks fury from frustrated customers across swathes of the UK Virgin Media broadband outage lasting hours sparks fury from frustrated customers across swathes of the UK

Virgin Media has now confirmed that the issue has been ‘resolved’ and has apologised to its customers

Another customer said: ‘After holding for 40mins the agent said that they were told that Virgin internet could be down for 24 hours over a very wide area.’

Virgin Media confirmed that the issue has now been resolved and said some parts of the country were affected.

A spokesman told MailOnline: ‘We were aware of an issue affecting broadband services for some of our customers in Nottingham, Grimsby and Lincoln which has now been resolved.

‘We apologise to customers for any inconvenience caused.’

References

  1. ^ e-mail (www.dailymail.co.uk)
  2. ^ London (www.dailymail.co.uk)
  3. ^ Glasgow (www.dailymail.co.uk)
  4. ^ Birmingham (www.dailymail.co.uk)

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