BT just isn’t fit for the broadband job

BUSINESS LETTERS

An angry reader says BT left him without broadband for two weeks and billed for fictitious callout chargesALAMY

I was horrified to see BT’s proposals for country-wide broadband (“Fast broadband vowed for 1m rural homes”, last week). We were left without broadband for two weeks this year, had fictitious callout charges added to our bill and had fibre optic put in and then taken out. I sent an invoice for our time and costs to BT, only to be rung by a senior complaints manager who said “you’ll have to sue us if you want to get paid”.

BT has done nothing to help my rural businesses when it has cocked up. Neighbours have had serious problems with BT, too. That’s all aside from its five visits to connect my autistic god-daughter’s telephone in Ledbury — nine months later it was connected within about…

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