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Absa credit card problems

Absa’s credit card call centre is informing clients that an IT issue is causing transactions from 17 December to not reflect in their accounts. Transactions were reflected accurately yesterday evening, with clients discovering this morning that they were reverted in error. The problem is also causing accounts to show an available balance of zero, resulting in cards being declined.

Absa’s call centre is currently overloaded, with wait timess of over ten minutes to get through to the Premium banking credit card help desk.

The bank’s customer support said the IT department is aware of the issue and that it is expected to be resolved this evening when a batch process runs.

Absa was contacted for more details about the outage, but it did not respond by the time of publication.

Now read: Absa moving away from SMS and USSD[1]

References

  1. ^ Absa moving away from SMS and USSD (mybroadband.co.za)

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