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BT customers to be hit with inflation-busting landline, broadband and BT Sport price rises

BT is raising some of its landline, broadband and BT Sport prices in an inflation-busting move from 7 January 2018. The telecommunications giant has confirmed to Moneywise that many of its customers will be hit with increased bills in the new year. BT says it is making the following key price changes, which range from a 4.6% to a 33.3% increase – more than the latest Consumer Prices Index (CPI) measure of inflation at 3%[1]:

  • BT Infinity 1 (fibre broadband) will rise from ?42.99 per month to ?44.99 per month – a 4.6% increase
  • BT broadband (copper) will rise from ?35.99 per month to ?37.99 per month – a 5.5% increase
  • BT Sport, for those with BT broadband, will rise from ?7.50 per month to ?10 per month – a 33.3% increase
  • BT Sport, for non-BT broadband customers who watch on Sky or TalkTalk, will rise from ?22.99 per month to ?25.99 per month – a 13% increase
  • Anytime calls package will rise from ?8.99 per month to ?9.50 per month – a 5.6% increase
  • Call set-up fees will rise from 21p to 22p per call – a 4.7% increase
  • Calls to UK landlines will rise from 12p per minute to 13p per minute – an 8.3% increase
  • Calls to mobiles will rise from 16p per minute to 17p per minute – a 6.2% increase.

BT Basic prices have been frozen since 2014, while line rental-only customers will receive a ?7 per month cut from 1 April[2] taking prices to ?11.99, following regulatory intervention last month.

For non-line rental only customers, line rental is now included in the price of broadband. There are also no changes to the price of BT’s non-sport TV packs or to BT Mobile. If you have BT Sport and BT TV, your price will remain at ?3.50 per month.

BT last upped broadband, home phone and BT Sport prices, as well as certain call costs, from 2 April this year[3].

I’m affected by the price change, what can I do?

Affected customers can cancel their contract penalty free as a result of the price rises, although you won’t be able to cancel BT Mobile or BT TV penalty free as the price of these products isn’t changing. BT says customers will be written to during November and December 2017 with a “clear breakdown” of how each of their products will be affected.

What does BT say?

In a statement, BT says: “We believe the BT Sport Pack is still tremendous value for money compared to Sky and that we have made iconic sport like UEFA Champions League and the Ashes much more affordable for customers. And BT TV customers are only paying the price of a pint for more BT Sport action than ever.

“We are investing more than ever in broadband, including boosting the speed, data and cloud storage of millions of customers. And answering 85%of our customers’ calls in the UK and Ireland by creating an extra 2,200 jobs here. “There are also great personalised offers for our broadband customers.

They can stay on the same broadband deal for the same price as they were paying before this change, if they sign a new contract.

Or choose to upgrade to a better product, usually offering more speed or more data, for their new price, which will be frozen for 18 months.”

Are other providers increasing prices?

So far this year, the following major telecoms companies have announced price hikes:

  • Plusnet[4] – increased home phone prices from 29 June
  • Sky[5] – upped broadband, TV and call prices from 1 March
  • TalkTalk[6] upped call rates and legacy broadband and mobile prices from 1 August
  • Virgin Media[7] increased broadband, phone and TV prices from 1 November.

References

  1. ^ latest Consumer Prices Index (CPI) measure of inflation at 3% (www.moneywise.co.uk)
  2. ^ line rental-only customers will receive a ?7 per month cut from 1 April (www.moneywise.co.uk)
  3. ^ BT last upped broadband, home phone and BT Sport prices, as well as certain call costs, from 2 April this year (www.moneywise.co.uk)
  4. ^ Plusnet (www.moneywise.co.uk)
  5. ^ Sky (www.moneywise.co.uk)
  6. ^ TalkTalk (www.moneywise.co.uk)
  7. ^ Virgin Media (www.moneywise.co.uk)

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