MTNL broadband services disrupted after malware attack; 10000 users affected
The financially strapped operator is the latest one to come under malware attack.
Soon after the malware attack on BSNL, state run Mahanagar Telephone Nigam Ltd (MTNL) has also become a victim of a similar attack in Delhi. The malware reportedly impacted over 10,000 users, including enterprises, and disrupted broadband services. The company says that the situation is under control and users have been advised to take precautionary measures.34
A top MTNL official said, “A malware attack led to a reconfiguration of all modems. Approximately 10,000 consumers have been hit due to the malfunction in a Taiwanese chipset.” The attack on the modems reportedly redirected users to malicious web pages with ads and pornography. The motive or the source behind the attack is yet to be ascertained. Although the company took note of the disruption last Thursday, the service has been apparently impacted by the malware for almost a week. A company official told ET Telecom5 that the modem has to be reconfigured to manage the problem. “We are also contacting subscribers on our own.
Apart from this, we are replacing modems where there is a serious issue due to the malware.” RELATED: MTNL-BSNL merger desirable for strong pan-India play, says official6
In addition to controlling the spread of the malware at the modem level, the company is also providing immediate ‘on-phone rectification’ to users who are calling its helpline to file complaints. It has also shared a modem guide on its website for those who are unable to access the internet to help them reconfigure the modem. If you are an MTNL broadband user and facing difficulties in accessing the internet, you can reboot the modem on your own. All you need to do is press the reset button on the modem for a few seconds. MTNL explains that the set is equal to taking the system on to the factory settings mode. ALSO READ: Aadhaar details of over 200 people displayed on government sites: Minister to Lok Sabha7
The attack on MTNL and BSNL8 comes at a time when India is fast pacing towards a digital ecosystem where crucial data and services are on the cloud. To recall, the attack on BSNL services impacted nearly 2,000 broadband modems, where subscribers had not changed default password ‘admin’. While on one hand, there is a need for consumer awareness to thwart such attacks, on the other hand, it is also the responsibility of the companies to implement robust systems to tackle instances of back door entries.
Published: August 2, 2017 9:55 AM IST | Updated: August 2, 2017 9:55 AM IST
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