Virgin Media users complain of broadband and TV problems but company insist ‘there isn’t a nationwide issue’

Virgin Media has come under fire tonight after swathes of viewers complained of broadband and TV faults. The company said it is “aware” of issues after customers bombarded their Twitter page with a series of apparent technical problems, but it denied there was a nationwide issue. Some were quick to link the problems to the NHS which was targeted in a large-scale cyber attack earlier on Friday.

But again the company denied any problems had anything to do with the worldwide cyber hack that has affected the NHS. According to the Down Detector website1 tonight , Virgin Media problems have been reported across London, Nottingham, Bristol, Leeds, Leicester and Manchester.

Virgin Media Users Complain Of Broadband And TV Problems But Company Insist 'there Isn't A Nationwide Issue' Virgin Media customers have complained of issues with their TV and broadband

Carrie Marshall tweeted: “your services in East Molesey are becoming shocking. On demand rarely works, broadband dips. No acceptable solutions either.”

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While Edward Davis posted: “has virgin media been hacked like NHS. Total outage in London N1??”

Virgin Media Users Complain Of Broadband And TV Problems But Company Insist 'there Isn't A Nationwide Issue' Outages appear to have been reported across the country

And Joe Phillips said he was “livid” after his broadband and TV were “down” in Luton.

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He said: “Broadband & TV down AGAIN in LU2 area. Absolutely useless company. Also cocked up my billing which hasn’t been sorted.

Livid.”

In response to one Virgin Media customer who said their On Demand service had not worked all week, the company tweeted: “Some complex issues can take some time but we will get this sorted as soon as possible.”

A Virgin Media spokesperson said: “There is no nationwide issue with our broadband or TV services and Virgin Media has not been subject to a security incident.”

References

  1. ^ website (downdetector.co.uk)

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