Ofcom proposes easier methods for switching broadband
Telecoms regulator Ofcom has put forward proposals to make it easier for to switch your broadband, landline, or pay-TV provider, including those on non-Openreach networks. Under its new proposals, the responsibility of switching your broadband – and landline and TV, if you have bundled services – is placed entirely in the hands of the provider you’re switching to. That means there would be no need to contact your old provider to cancel your current services. This is the method already in place for when you’re switching between two broadband and landline providers who use the Openreach network, such as BT, Sky, TalkTalk, Plusnet, and EE. However, Ofcom now wants it to apply when you’re switching to or from Virgin Media, KCOM, and Sky satellite too, and wants it to include TV services.
At least, that’s Ofcom’s ‘preferred option’. It’s also put forward an ‘alternative option’ in case that isn’t feasible, which would make communication between customers and providers much easier and more coordinated. Under the ‘alternative option’, you’d still have to contact your current provider when you want to switch, but would have a wider range of contact methods available, including online and via email.
Either way, switching would be a heck of a lot easier – something that Ofcom is very keen on.
“People should be able to switch easily to take advantage of the best deals in the market,” Ofcom director Lindsey Fussell said. “We’re consulting on making it easier and more reliable for telecoms and TV customers to switch between different networks – including when their services are bundled on to one bill.”
Ofcom is seeking views on the proposals between now and 21 October, and will make a final decision by summer 2017.