11-04-11-11

BURY SUSSEX 301 – AAISP BT Incident Reports & Planned Work

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Incident Manager – Automatic Mailer.
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BT Wholesale – Broadband Incident Report Please read the following incident report as it could have an impact on some of your end users BT Incident Reference: 33907 Issue : 2 Detected Date: 07/09/2014 Detected Time: 18:26 Start Date: 07/09/2014 Start Time: 18:20 Anticipated Clear Date: 07/09/2014 Anticipated Clear Time: 21:30 Next Update Date: 07/09/2014 Next Update Time: 20:15 Incident Headline: : BURY SUSSEX 301 : LOSS OF SERVICE Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. Progress Details: It is suspected that a power fault is the cause of failure however this is yet to be confirmed. A power engineer is en route to site, ETA 19:50 to carry out further investigations.

Estimated time of restoration is unknown at present. Next update will be issued once engineers are on site and root cause has been identified or sooner should there be a significant delay. Dialling Codes Affected:

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This message concerns an on-going incident.

We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses.

You may use the information only to advise your customers of the progress of the incident.

You must not re-publish the information in any form except as a service update on your customer website.

BRADFORD-ON-AVON : DEGRADED SERVICE

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Incident Manager – Automatic Mailer.
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BT Wholesale – Broadband Incident Report Please read the following incident report as it could have an impact on some of your end users BT Incident Reference: 26203 Issue : 2 Detected Date: 19/09/2010 Detected Time: 11:06 Start Date: 19/09/2010 Start Time: 11:05 Anticipated Clear Date: 19/09/2010 Anticipated Clear Time: 16:00 Incident Headline: : BRADFORD-ON-AVON : DEGRADED SERVICE Incident Details: At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.

Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

An Engineer has been tasked to site.
Further updates will be provided as soon as possible.

Dialling Codes Affected:

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Incident Manager – Automatic Mailer.
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System Time Stamp: 19/09/2010 12:59

ERX16 MANCHESTER – AAISP BT Incident Reports & Planned Work

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BT Wholesale – Broadband Incident Report Please read the following incident report as it could have an impact on some of your end users BT Incident Reference: 25442 Issue : 1 Detected Date: 12/06/2013 Detected Time: 04:46 Start Date: 12/06/2013 Start Time: 04:39 Anticipated Clear Date: 12/06/2013 Anticipated Clear Time: 04:50 Next Update Date: Next Update Time: Incident Headline: ERX16 MANCHESTER : LOSS OF SERVICE Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. Closure Details: Loss of internet services for 7058 Broadband end users. TSO has received no fault reports.

Service fully restored at 04:50 after a planned work PW220607 was completed at Manchester. Upgraded to P1 due meeting incident criteria. BT regrets any inconvenience this may have caused.

Dialling Codes Affected: 01228 01229 01253 01254 01282 01283 01325 01347 01352 01407 01422 01457 01492 015135 015142 015143 01524 01539 01584 01597 016142 016144 016148 016164 016165 016177 01625 01678 01686 01691 01695 01706 01743 01744 01756 01766 01772 01782 01785 01829 01885 01924 01928 01952 01974 01978 01981 01995 01952 Duration: 0 days 00 hours 11 minutes

————————————————————–This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident.

You must not re-publish the information in any form except as a service update on your customer website.