Incident Manager – Automatic Mailer.
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BT Wholesale – Broadband Incident Report Please read the following incident report as it could have an impact on some of your end users BT Incident Reference: 33907 Issue : 2 Detected Date: 07/09/2014 Detected Time: 18:26 Start Date: 07/09/2014 Start Time: 18:20 Anticipated Clear Date: 07/09/2014 Anticipated Clear Time: 21:30 Next Update Date: 07/09/2014 Next Update Time: 20:15 Incident Headline: : BURY SUSSEX 301 : LOSS OF SERVICE Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. Progress Details: It is suspected that a power fault is the cause of failure however this is yet to be confirmed. A power engineer is en route to site, ETA 19:50 to carry out further investigations.
Estimated time of restoration is unknown at present. Next update will be issued once engineers are on site and root cause has been identified or sooner should there be a significant delay. Dialling Codes Affected:
This message concerns an on-going incident.
We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses.
You may use the information only to advise your customers of the progress of the incident.
You must not re-publish the information in any form except as a service update on your customer website.