09-23-09-30

ERX16 MANCHESTER – AAISP BT Incident Reports & Planned Work

————————————————————–Incident Manager – Automatic Mailer.*** PLEASE DO NOT REPLY TO THIS E-MAIL ***————————————————————–

BT Wholesale – Broadband Incident Report Please read the following incident report as it could have an impact on some of your end users BT Incident Reference: 25442 Issue : 1 Detected Date: 12/06/2013 Detected Time: 04:46 Start Date: 12/06/2013 Start Time: 04:39 Anticipated Clear Date: 12/06/2013 Anticipated Clear Time: 04:50 Next Update Date: Next Update Time: Incident Headline: ERX16 MANCHESTER : LOSS OF SERVICE Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. Closure Details: Loss of internet services for 7058 Broadband end users. TSO has received no fault reports.

Service fully restored at 04:50 after a planned work PW220607 was completed at Manchester. Upgraded to P1 due meeting incident criteria. BT regrets any inconvenience this may have caused.

Dialling Codes Affected: 01228 01229 01253 01254 01282 01283 01325 01347 01352 01407 01422 01457 01492 015135 015142 015143 01524 01539 01584 01597 016142 016144 016148 016164 016165 016177 01625 01678 01686 01691 01695 01706 01743 01744 01756 01766 01772 01782 01785 01829 01885 01924 01928 01952 01974 01978 01981 01995 01952 Duration: 0 days 00 hours 11 minutes

————————————————————–This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident.

You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : TYWYN GWYNEDD MUX 101 …

————————————————————–Incident Manager – Automatic Mailer.*** PLEASE DO NOT REPLY TO THIS E-MAIL ***————————————————————–

BT Wholesale – Broadband Incident Report Please read the following incident report as it could have an impact on some of your end users BT Incident Reference: 20278 Issue : FINAL Detected Date: 28/06/2011 Detected Time: 11:23 Start Date: 28/06/2011 Start Time: 11:23 Actual Clear Date: 28/06/2011 Actual Clear Time: 15:33 Incident Headline: : TYWYN GWYNEDD MUX 101, ABERGYNOLWYN MUX 101 , LONGRIDGE MUX 101 : LOSS OF SERVICE Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service. Closure Details: Service has been restored as of 15:33 by completing: a change of hardware. BT regrets any inconvenience this may have caused.

Dialling Codes Affected: Duration: 0 days 04 hours 10 minutes

————————————————————–This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident.

You must not re-publish the information in any form except as a service update on your customer website.