09-09-09-16

Broadband Incident Report

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Incident Manager – Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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BT Wholesale – Broadband Incident Report Please read the following incident report as it could have an impact on some of your end users BT Incident Reference: 19231 Issue : 4 Detected Date: 30/05/2012 Detected Time: 23:30 Start Date: 30/05/2012 Start Time: 23:30 Anticipated Clear Date: 31/05/2012 Anticipated Clear Time: 04:30 Next Update Date: 31/05/2012 Next Update Time: 04:00 Incident Headline: ORKNEY ISLANDS MULTIPLE MUXES : LOSS OF SERVICE Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. Progress Details: Fault diagnosis is ongoing. Next update will be at 04.00.

Dialling Codes Affected:

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident.

You must not re-publish the information in any form except as a service update on your customer website.

ERX16 MANCHESTER – AAISP BT Incident Reports & Planned Work

————————————————————–Incident Manager – Automatic Mailer.*** PLEASE DO NOT REPLY TO THIS E-MAIL ***————————————————————–

BT Wholesale – Broadband Incident Report Please read the following incident report as it could have an impact on some of your end users BT Incident Reference: 25442 Issue : 1 Detected Date: 12/06/2013 Detected Time: 04:46 Start Date: 12/06/2013 Start Time: 04:39 Anticipated Clear Date: 12/06/2013 Anticipated Clear Time: 04:50 Next Update Date: Next Update Time: Incident Headline: ERX16 MANCHESTER : LOSS OF SERVICE Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. Closure Details: Loss of internet services for 7058 Broadband end users. TSO has received no fault reports.

Service fully restored at 04:50 after a planned work PW220607 was completed at Manchester. Upgraded to P1 due meeting incident criteria. BT regrets any inconvenience this may have caused.

Dialling Codes Affected: 01228 01229 01253 01254 01282 01283 01325 01347 01352 01407 01422 01457 01492 015135 015142 015143 01524 01539 01584 01597 016142 016144 016148 016164 016165 016177 01625 01678 01686 01691 01695 01706 01743 01744 01756 01766 01772 01782 01785 01829 01885 01924 01928 01952 01974 01978 01981 01995 01952 Duration: 0 days 00 hours 11 minutes

————————————————————–This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident.

You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : NORTH SCOTLAND AREA

————————————————————–Incident Manager – Automatic Mailer.*** PLEASE DO NOT REPLY TO THIS E-MAIL ***————————————————————–

BT Wholesale – Broadband Incident Report Please read the following incident report as it could have an impact on some of your end users BT Incident Reference: 6755 Issue : FINAL Detected Date: 30/01/2013 Detected Time: 00:10 Start Date: 30/01/2013 Start Time: 00:05 Actual Clear Date: 30/01/2013 Actual Clear Time: 00:05 Incident Headline: : NORTH SCOTLAND AREA 11 MUXES : INCIDENT CANCELLED. Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service. Closure Details: Proved to be caused by PW208202 cable planned work on the Gairloch-Broom No 2 MU6635BT regrets any inconvenience this may have caused.

Dialling Codes Affected: Duration: 0 days 00 hours 00 minutes

————————————————————–This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident.

You must not re-publish the information in any form except as a service update on your customer website.