08-19-08-26

BRADFORD-ON-AVON – AAISP BT Incident Reports & Planned Work

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BT Wholesale – Broadband Incident Report Please read the following incident report as it could have an impact on some of your end users BT Incident Reference: 26203 Issue : FINAL Detected Date: 19/09/2010 Detected Time: 11:06 Start Date: 19/09/2010 Start Time: 11:05 Actual Clear Date: 19/09/2010 Actual Clear Time: 14:21 Incident Headline: : BRADFORD-ON-AVON : DEGRADED SERVICE Incident Details: Some of your Broadband End Users may have experiencied a degradation of Broadband Service. Progress Details: Service has been restored by completing a

Card ChangeThis issue may have been due to an Equipment Failure

BT regrets any inconvenience this may have caused.

Dialling Codes Affected:

————————————————————–Incident Manager – Automatic Mailer.*** PLEASE DO NOT REPLY TO THIS E-MAIL ***System Time Stamp: 19/09/2010 14:47

Broadband Incident Report : BIDFORD-ON-AVON MUX 10.

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BT Wholesale – Broadband Incident Report Please read the following incident report as it could have an impact on some of your end users BT Incident Reference: 31773 Issue : 1 Detected Date: 28/12/2009 Detected Time: 10:50 Start Date: 28/12/2009 Start Time: 10:47 Anticipated Clear Date: 28/12/2009 Anticipated Clear Time: 12:47 Incident Headline: BIDFORD-ON-AVON MUX 101 : DEGRADED SERVICE Incident Details: At the moment some of your Broadband End Users will be experiencing a degradation of Broadband Service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html

Progress Details: Engineers are making progress towards full restoration of Service.

It is likely your Broadband End Users are experiencing one or more of the following:Throughput related issuesIntermittent loss of synchronisationPacket loss

Further updates will be provided as soon as possible.

Dialling Codes Affected:

————————————————————–Incident Manager – Automatic Mailer.*** PLEASE DO NOT REPLY TO THIS E-MAIL ***System Time Stamp: 28/12/2009 10:56

Broadband Incident Report : : NORTHAMPTON NODE 2004

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BT Wholesale – Broadband Incident Report Please read the following incident report as it could have an impact on some of your end users BT Incident Reference: 773 Issue : 2 Detected Date: 10/01/2013 Detected Time: 02:41 Start Date: 10/01/2013 Start Time: 02:34 Anticipated Clear Date: 10/01/2013 Anticipated Clear Time: 05:30 Next Update Date: 10/01/2013 Next Update Time: 05:30 Incident Headline: : NORTHAMPTON NODE 2004 : PARTIAL LOSS OF SERVICE Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. Progress Details: Spare card ordered from the stores, estimated time of arrival 05.20. Engineer tasked to site to investigate cause of the failure, ETA unknown at present.

Next update 05.30 Dialling Codes Affected:

————————————————————–This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident.

You must not re-publish the information in any form except as a service update on your customer website.