————————————————————–Incident Manager – Automatic Mailer.*** PLEASE DO NOT REPLY TO THIS E-MAIL ***————————————————————–
BT Wholesale – Broadband Incident Report Please read the following incident report as it could have an impact on some of your end users BT Incident Reference: 773 Issue : 2 Detected Date: 10/01/2013 Detected Time: 02:41 Start Date: 10/01/2013 Start Time: 02:34 Anticipated Clear Date: 10/01/2013 Anticipated Clear Time: 05:30 Next Update Date: 10/01/2013 Next Update Time: 05:30 Incident Headline: : NORTHAMPTON NODE 2004 : PARTIAL LOSS OF SERVICE Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. Progress Details: Spare card ordered from the stores, estimated time of arrival 05.20. Engineer tasked to site to investigate cause of the failure, ETA unknown at present.
Next update 05.30 Dialling Codes Affected:
————————————————————–This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident.
You must not re-publish the information in any form except as a service update on your customer website.