08-05-08-12

Broadband Incident Report : : TYWYN GWYNEDD MUX 101 …

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BT Wholesale – Broadband Incident Report Please read the following incident report as it could have an impact on some of your end users BT Incident Reference: 20278 Issue : FINAL Detected Date: 28/06/2011 Detected Time: 11:23 Start Date: 28/06/2011 Start Time: 11:23 Actual Clear Date: 28/06/2011 Actual Clear Time: 15:33 Incident Headline: : TYWYN GWYNEDD MUX 101, ABERGYNOLWYN MUX 101 , LONGRIDGE MUX 101 : LOSS OF SERVICE Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service. Closure Details: Service has been restored as of 15:33 by completing: a change of hardware. BT regrets any inconvenience this may have caused.

Dialling Codes Affected: Duration: 0 days 04 hours 10 minutes

————————————————————–This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident.

You must not re-publish the information in any form except as a service update on your customer website.

BRADFORD-ON-AVON – AAISP BT Incident Reports & Planned Work

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BT Wholesale – Broadband Incident Report Please read the following incident report as it could have an impact on some of your end users BT Incident Reference: 26203 Issue : FINAL Detected Date: 19/09/2010 Detected Time: 11:06 Start Date: 19/09/2010 Start Time: 11:05 Actual Clear Date: 19/09/2010 Actual Clear Time: 14:21 Incident Headline: : BRADFORD-ON-AVON : DEGRADED SERVICE Incident Details: Some of your Broadband End Users may have experiencied a degradation of Broadband Service. Progress Details: Service has been restored by completing a

Card ChangeThis issue may have been due to an Equipment Failure

BT regrets any inconvenience this may have caused.

Dialling Codes Affected:

————————————————————–Incident Manager – Automatic Mailer.*** PLEASE DO NOT REPLY TO THIS E-MAIL ***System Time Stamp: 19/09/2010 14:47

Broadband Incident Report : : BIDFORD-ON-AVON MUX 101

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BT Wholesale – Broadband Incident Report Please read the following incident report as it could have an impact on some of your end users BT Incident Reference: 5031 Issue : 2 Detected Date: 16/02/2010 Detected Time: 19:18 Start Date: 16/02/2010 Start Time: 19:18 Anticipated Clear Date: 16/02/2010 Anticipated Clear Time: 22:30 Incident Headline: : BIDFORD-ON-AVON MUX 101 : LOSS OF SERVICE Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

Progress Details: BT is making progress towards full restoration of Service.Latest Update:

An Engineer has been tasked to site.

Further updates will be provided as soon as possible.

Dialling Codes Affected:

————————————————————–Incident Manager – Automatic Mailer.*** PLEASE DO NOT REPLY TO THIS E-MAIL ***System Time Stamp: 16/02/2010 20:19