————————————————————–Incident Manager – Automatic Mailer.*** PLEASE DO NOT REPLY TO THIS E-MAIL ***————————————————————–
BT Wholesale – Broadband Incident Report Please read the following incident report as it could have an impact on some of your end users BT Incident Reference: 31408 Issue : 1 Detected Date: 21/12/2009 Detected Time: 22:44 Start Date: 21/12/2009 Start Time: 22:41 Anticipated Clear Date: 22/12/2009 Anticipated Clear Time: 00:41 Incident Headline: : BIDFORD-ON-AVON MUX 101: LOSS OF SERVICE Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.
Progress Details: Engineers are making progress towards full restoration of Service.
It is likely your Broadband End Users are experiencing one or more of the following:Throughput related issuesIntermittent loss of synchronisationPacket loss
Further updates will be provided as soon as possible.
Dialling Codes Affected:
————————————————————–Incident Manager – Automatic Mailer.*** PLEASE DO NOT REPLY TO THIS E-MAIL ***System Time Stamp: 21/12/2009 22:51