07-15-07-22

Broadband Incident Report : : BIDFORD-ON-AVON MUX – AAISP BT …

————————————————————–Incident Manager – Automatic Mailer.*** PLEASE DO NOT REPLY TO THIS E-MAIL ***————————————————————–

BT Wholesale – Broadband Incident Report Please read the following incident report as it could have an impact on some of your end users BT Incident Reference: 31408 Issue : 1 Detected Date: 21/12/2009 Detected Time: 22:44 Start Date: 21/12/2009 Start Time: 22:41 Anticipated Clear Date: 22/12/2009 Anticipated Clear Time: 00:41 Incident Headline: : BIDFORD-ON-AVON MUX 101: LOSS OF SERVICE Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html

Progress Details: Engineers are making progress towards full restoration of Service.

It is likely your Broadband End Users are experiencing one or more of the following:Throughput related issuesIntermittent loss of synchronisationPacket loss

Further updates will be provided as soon as possible.

Dialling Codes Affected:

————————————————————–Incident Manager – Automatic Mailer.*** PLEASE DO NOT REPLY TO THIS E-MAIL ***System Time Stamp: 21/12/2009 22:51

BRISTOL AREA – AAISP BT Incident Reports & Planned Work

————————————————————–Incident Manager – Automatic Mailer.*** PLEASE DO NOT REPLY TO THIS E-MAIL ***————————————————————–

BT Wholesale – Broadband Incident Report Please read the following incident report as it could have an impact on some of your end users BT Incident Reference: 43505 Issue : 3 Detected Date: 13/12/2012 Detected Time: 10:39 Start Date: 13/12/2012 Start Time: 10:02 Anticipated Clear Date: 13/12/2012 Anticipated Clear Time: 16:30 Next Update Date: 13/12/2012 Next Update Time: 16:15 Incident Headline: BRISTOL AREA : LOSS OF SERVICE Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. Progress Details: Tasked to site to meet the courier due at 15:00 with spare cards. Next update will be at 16:15 or sooner if significant progress made.

Dialling Codes Affected:

————————————————————–This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident.

You must not re-publish the information in any form except as a service update on your customer website.

AAISP BT Incident Reports & Planned Work: Broadband Incident …

————————————————————–Incident Manager – Automatic Mailer.*** PLEASE DO NOT REPLY TO THIS E-MAIL ***————————————————————–

BT Wholesale – Broadband Incident Report Please read the following incident report as it could have an impact on some of your end users BT Incident Reference: 43042 Issue : INITIAL/FINAL Detected Date: 10/12/2012 Detected Time: 03:15 Start Date: 10/12/2012 Start Time: 03:05 Actual Clear Date: 10/12/2012 Actual Clear Time: 03:06 Incident Headline: : MANCHESTER 5 EDGE SWITCH ROUTER 8 : LOSS OF SERVICE Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service. Closure Details: BT regrets any inconvenience this may have caused. Dialling Codes Affected: Duration: 0 days 00 hours 01 minutes

————————————————————–This message concerns an on-going incident.

We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses.

You may use the information only to advise your customers of the progress of the incident.

You must not re-publish the information in any form except as a service update on your customer website.