07-08-07-15

AAISP BT Incident Reports & Planned Work: Broadband Incident …

————————————————————–Incident Manager – Automatic Mailer.*** PLEASE DO NOT REPLY TO THIS E-MAIL ***————————————————————–

BT Wholesale – Broadband Incident Report Please read the following incident report as it could have an impact on some of your end users BT Incident Reference: 43042 Issue : INITIAL/FINAL Detected Date: 10/12/2012 Detected Time: 03:15 Start Date: 10/12/2012 Start Time: 03:05 Actual Clear Date: 10/12/2012 Actual Clear Time: 03:06 Incident Headline: : MANCHESTER 5 EDGE SWITCH ROUTER 8 : LOSS OF SERVICE Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service. Closure Details: BT regrets any inconvenience this may have caused. Dialling Codes Affected: Duration: 0 days 00 hours 01 minutes

————————————————————–This message concerns an on-going incident.

We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses.

You may use the information only to advise your customers of the progress of the incident.

You must not re-publish the information in any form except as a service update on your customer website.

BRISTOL NODE 11180 – AAISP BT Incident Reports & Planned Work

————————————————————–Incident Manager – Automatic Mailer.*** PLEASE DO NOT REPLY TO THIS E-MAIL ***————————————————————–

BT Wholesale – Broadband Incident Report Please read the following incident report as it could have an impact on some of your end users BT Incident Reference: 42651 Issue : 2 Detected Date: 05/12/2012 Detected Time: 23:34 Start Date: 05/12/2012 Start Time: 23:21 Anticipated Clear Date: 06/12/2012 Anticipated Clear Time: 03:23 Next Update Date: 06/12/2012 Next Update Time: 03:00 Incident Headline: : BRISTOL NODE 11180 : PARTIAL LOSS OF SERVICE Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. Progress Details: Services restored at 00:04 but failed again at 00:25. Fault has been identified to a transmission network element in Bristol.

Engineer is tasked to site to investigate. Spares have been identified on site if required. Dialling Codes Affected: 01162 01173 01179 01275 01454 01761 01934 01275

————————————————————–This message concerns an on-going incident.

We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses.

You may use the information only to advise your customers of the progress of the incident.

You must not re-publish the information in any form except as a service update on your customer website.

HEREFORD – AAISP BT Incident Reports & Planned Work

————————————————————–Incident Manager – Automatic Mailer.*** PLEASE DO NOT REPLY TO THIS E-MAIL ***————————————————————–

BT Wholesale – Broadband Incident Report Please read the following incident report as it could have an impact on some of your end users BT Incident Reference: 37218 Issue : FINAL Detected Date: 17/10/2012 Detected Time: 17:47 Start Date: 17/10/2012 Start Time: 17:47 Actual Clear Date: 17/10/2012 Actual Clear Time: 19:48 Incident Headline: : HEREFORD – BIRMINGHAM : PARTIAL LOSS OF SERVICE Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service. Closure Details: Service restored at 19.48 after a card was changed at Birmingham.BT regrets any inconvenience this may have caused. Dialling Codes Affected: 01162 01242 01271 01386 01497 01543 01544 01568 01570 01623 01785 01789 01827 01902 01905 01926 0247660 0247661 0247662 Duration: 0 days 02 hours 01 minutes

————————————————————–This message concerns an on-going incident.

We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses.

You may use the information only to advise your customers of the progress of the incident.

You must not re-publish the information in any form except as a service update on your customer website.