Category: Lancashire

Reference Library – England – Lancashire Broadband

Ultrafast boost to Morecambe 0

Ultrafast boost to Morecambe

Friday, July 7, 2017 at 7:30AM by Gary West SOCIAL BOOKMARKS Virgin Media has begun work in Morecambe to connect up to 14,000 properties to ultra-fast broadband. The company ultimately plan to extend its fibre optic network to up to 53,000 homes and businesses across Lancashire. It was also announced that homes and businesses right across the county will be next to benefit from an ultrafast broadband and entertainment boost.

Businesses which wish to take Virgin Media’s internet services will be connected to a service which reaches speeds of up to 350Mbps for small businesses. Residents will be able to benefit from broadband that is 16 times faster than average speeds in the county, up to 300Mbps. Regional director of Virgin Media for the north west, Paul Hutchinson, said: “We’re delighted to be expanding our network to tens of thousands more homes and businesses to help to make Lancashire a world class digital hotspot. “Local residents and businesses will soon be getting the high speed connectivity they deserve.

We urge more people to come together and register their interest.” Councillor Roger Mace, Mayor of Lancaster said: “The pending arrival of ultrafast broadband is another real boost for residents and businesses in Morecambe. “This comes soon after the boost to physical connectivity for the Heysham and Morecambe peninsula from the recent opening of the Bay Gateway.” Backed by parent company Liberty Global, Virgin Media is investing £3bn to extend its ultrafast fibre broadband network to an additional 4m premises, and to reach a total of 17m homes and businesses.

The work is expected to be completed before the end of 2018.

Thursday, July 6, 2017 at 4:19PM

BT tops complaints table for broadband and pay TV customers 0

BT tops complaints table for broadband and pay TV customers

BT received the most customer complaints for its broadband and pay TV services, according to a quarterly table by regulator Ofcom. The firm received 34 complaints per 100,000 broadband customers between January and March, ahead of TalkTalk on 29, Plusnet on 25 and EE with 24. It also had 19 complaints per 100,000 pay TV customers – significantly more than second worst Virgin Media (nine) and best performer Sky on two.

TalkTalk topped the table for landline complaints with 22 per 100,000 customers, closely followed by Plusnet and Post Office, both with 21, BT (20) and EE (19). Vodafone was the most complained-about mobile provider with 17 complaints per 100,000, significantly more than TalkTalk and Virgin Mobile, both on eight. Ofcom said complaints about landline services increased on the previous quarter, while pay-monthly mobile complaints fell and broadband and pay TV complaints remained stable.

The regulator publishes the figures to help consumers compare performance when choosing a supplier, incentivise companies to improve customer service and address recurring problems.

Lindsey Fussell, Ofcom’s consumer group director, said: “Our report shows that, for a number of providers, there is still much room for improvement. “Phone and broadband companies must take all possible steps to improve their complaints handling and customer service, and we expect this to be their number one priority.” BT said: “We apologise to customers we’ve let down.

BT cares about the service it gives and we’re investing heavily to make improvements. “Customers are seeing an improvement as these initiatives take effect and we now publish key service statistics quarterly to be transparent about our progress. “Although Ofcom received more complaints about BT, we note that Ofcom state this data provides only one lens on performance and that their own research published in April indicates that other providers’ customers may have had more reason to complain than BT’s and in many cases other providers are less effective at resolving complaints.”

Study finds Midlands tops the list of United Kingdom broadband speed 0

Study finds Midlands tops the list of United Kingdom broadband speed

Those living in the Orkney Islands in Scotland have most to complain about, with an average speed of 6.3mbps. The borough includes a well-known broadband “not-spot”, Rotherhithe, where it was reported that as recently as past year thousands of residents were only receiving speeds of around 2Mbps. The Orkney Islands , Shetland Islands and Highland are rated as the worst areas in the United Kingdom for broadband speeds.

Shetland fared a little better on 8.4Mbps, with the Highland area on 8.8Mbps. Which? 1 found that, in total, the average test in 11 local authority areas didn’t reach this speed, which is regarded as necessary to meet the typical demands of a family or small business. Alex Neill, Managing Director of Home Services at Which , commented: 2 “Far too many households across the United Kingdom are suffering from slow broadband speeds, which can stop you being able to carry out essential daily tasks”.

Consumer publication Which? used data from its speed checker from January to March 2017 to show variations across the UK. ‘This will also help to further highlight where problem areas are across the United Kingdom, putting pressure on government and providers to help everyone get a good broadband connection’. Glasgow ranked 193rd with 17.1 Mbit/s on average, and Edinburgh came in at 264th with 19.4 Mbit/s.

A slow connection, experts say, can impact basic online tasks such as banking, shopping or streaming television programmes. While, along with Tamworth , Reading , Luton and Enfield enjoy some of the quickest speeds. The Orkney Islands , Ryedale in Yorkshire and Purbeck in Dorset are among the worst affected, a report revealed.

Senior Tory MP Grant Shapps, who led a cross-party campaign to boost Britain’s broadband speeds, said: ‘It is unacceptable that so many United Kingdom households still receive appalling broadband speeds, which rest well below the proposed minimum standards. He added: “These levels of connectivity are woefully inadequate”. There is a list on the Which?

website where you can see how your postcode stacks up, or you can just use a speed checker and check for yourself.

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