Reference Library – England – Humberside Broadband

Ofcom wants more broadband competition in Hull following ‘concerns’ over KCOM dominance

Ofcom is seeking to open up competition in the city’s broadband by investigating KCOM’s dominant position in the market. The communications regulator has published a report in which it identified a number of “potential competition concerns”. These include KCOM charging “excessive wholesale prices” that could have prevented customers from buying cost-effective bundles from the likes of Sky, and “refusing to supply wholesale services and unduly discriminating in favour of its own retail operations”.

The report says: “The Hull area still lags significantly behind the rest of the UK from a competition perspective, as there is limited competition at either the wholesale or the retail level.

“There is no competition from telecoms providers using their own equipment in KCOM’s exchanges (an approach commonly used to compete in the rest of the UK), despite regulation being in place since 2004 via an obligation on KCOM to provide such access upon reasonable request.

“There is no cable operator; and none of the large national retail providers – Sky, TalkTalk and Vodafone – operate in the Hull area at all, using KCOM’s networks or otherwise.”

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Ofcom said this very limited competition was evident in the higher prices Hull customers face. It added: “Our preliminary research indicates that KCOM’s retail prices for standard and superfast broadband appear to be higher than those of the largest providers in the rest of the UK, especially when introductory discounts, which are very common in the rest the UK but not from KCOM, are taken into account.”

Ofcom has set out a series of proposals it believes would bring Hull on a level playing field in terms of broadband provision. These include:

? ensuring other telecoms providers can obtain the wholesale products they require at fair and reasonable prices from KCOM to compete effectively in retail broadband services

? greater transparency and accountability in relation to requests for new wholesale services and the functioning of the process by which such requests are submitted and considered by KCOM

? greater transparency of KCOM’s costs for supplying wholesale services, to ensure that it is complying with its regulatory obligations.

Ofcom is now seeking further consultation with other internet service providers in the city, with a further report due to be published in March.

Ofcom Wants More Broadband Competition In Hull Following 'concerns' Over KCOM Dominance COMPETITION: MS3 connected its first customers to fibre broadband in Meadowbank Road, west Hull, in January. Picture shows MS3’s head of communications Sam Hales with the engineers.

MS3 began developing a fibre network to Hull businesses back in 2013. The company, which is headquartered in Hessle, has to date laid about 40km of fibre cables to local firms, and invested more than ?4.5m in the scheme. It is now expanding its reach to more businesses and residential areas.

MS3 communications director Sam Hales says he welcomes Ofcom’s findings.

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He said: “This report backs up what we already believed, which is that KCOM has a particular monopoly that is not necessarily operating to the benefit of businesses and consumers in the city.

“As a business we welcome the competition, and the transparency of KCOM prices that Ofcom has said is a concern – it is what we have been pushing for for years,

“People in Hull have been saying for years they want competition and a fair price, and that is what Ofcom is seeking to achieve. I think it is really positive for the city.

“We were consulted by Ofcom during the initial report, and look forward to feeding in to the next consultation.”

PureBroadBand (PBB) was established in Hull in 2008. In 2011, the Anlaby Road firm started to deliver its services to residential and small business properties, using state-of-the-art modern wireless technologies to transmit high-speed internet to a small antenna fitted to customers’ rooves. Director Joe Tandy said: “We were consulted as part of the process for this report, so have had conversations with Ofcom.

“The wholesale prices offered by Kcom is prohibitive, so hopefully Ofcom’s report will help to bring that down and make it more transparent. Ultimately, Lightstream is a good broadband service, however that has never been available to buy wholesale.

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“In other parts of the UK, businesses have someone dedicated to shopping around for broadband deals, but you don’t see that in Hull, because many people still do not believe there are alternatives.

“We have been providing an alternative since 2011, but hopefully this latest report will bring in even more.”

A spokesperson from KCOM said: “Our position as the leading provider of broadband to households and businesses in the region means Ofcom already requires us to have a process in place for other communications providers to request access to our network to serve their own customers.

“This is an option that has been taken up by several providers in recent years and we continue to work with partners to help them deliver services to their customers in this way.

“Our full fibre Lightstream service is available to more than 130,000 properties in Hull and East Yorkshire, making it the ultrafast capital of the UK.

“We welcome the plans of other broadband providers to develop their own fibre networks here, which make Hull unique in the UK in having the prospect of a choice of three suppliers of full fibre broadband.

Households and businesses in the region are also served by a number of providers of 4G and fixed wireless broadband services.

“Ofcom has recognised that the broadband market is changing as providers like KCOM develop new and better services to meet the digital needs of consumers and businesses.

We look forward to sharing our views with Ofcom on how regulation can help us meet the needs of our customers today and in the future.”

How Hull’s broadband ranks against the rest of the UK revealed

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Hull has the worst availability of superfast broadband in the country, new government data has revealed. Data analysis by the House of Commons Library of Ofcom’s Connected Nations information has labelled constituencies in Hull as having the lowest availability of superfast broadband. The data ranks all 650 constituencies in the UK for the percentage of homes that have access to superfast broadband.

All but eight constituencies had more than 50 per cent availability, but three of these were in Hull. The worst of all 650 areas is Hull East with superfast available in only 27 percent of homes.

How Hull's Broadband Ranks Against The Rest Of The UK Revealed

The second lowest is Hull West and Hessle2, which has superfast broadband availability of 36 per cent. Hull North also appears in the list of having the lowest availability of superfast broadband, with 47 per cent of homes able to purchase the service, making it the seventh worst area.

KCOM says that Hull features low on these league tables because they have “leapfrogged” the superfast technology, and are “top of the league tables” when it comes to ultrafast availability. A total of 178 constituencies in the UK have superfast availability of over 95 per cent. While Hull East is bottom of table with 27 per cent availability, Bournemouth East tops the list with superfast broadband available in 99.3 percent of homes.

Read more: What you need to know about your KCOM data usage3

KCOM says is superfast service Lightstream will be available to more than 150,000 properties by the end of 20174. The company said last month that it was rolling out the service to an extra 35,000 properties, including areas in Kirk Ella, Anlaby, Cottingham, Hessle5 and Beverley.

Cathy Phillips, KCOM’s chief marketing officer, said: “We’ve chosen to leapfrog the superfast technology being used elsewhere in the UK and invest instead in providing ultrafast fibre broadband across our network.

“Our Lightstream service takes longer to roll out but the benefits of the superior technology we’re using are huge. Well over half of the households in our region can already receive speeds of 250Mbps (megabits per second) and businesses can receive 1Gbps (gigabit per second), far outstripping the speeds available elsewhere in the UK.

By the end of this year our Lightstream service will cover 75 per cent of our network.

“Hull is the only city in the UK where true fibre broadband is being rolled out as standard, putting us at the top of the league when it comes to ultrafast availability.

We know how important fast and reliable broadband is to our customers and we’re investing to meet their needs not just today but well into the future.”

More news: Hull’s most lucrative bus lane revealed6


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  3. ^ What you need to know about your KCOM data usage (
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Where does your city’s broadband speed rank?

Slowest and fastest areas revealed

It may be the nation s City of Culture 20171 but Hull is in the slow lane when it comes to broadband2 with the worst speeds in Britain. Famed as the birthplace of record breaking solo pilot Amy Johnson3, Hull residents are on a wing and prayer trying to download films, music and images. For research by comparison website uSwitch reveals households have to put up with sluggish broadband speeds of 12.42 megabits per second (Mbps) compared with superfast speeds of 34.46Mbps just over 100 miles away in Middlesbrough.

It means Hull folk planning a night in will have to allow two hours to download an HD film like Star Wars: The Force Awakens while those in Middlesbrough can settle down to the latest blockbuster in just 18 minutes. And music fans can listen to their favourite tracks in double quick time in Middlesbrough where it takes less than 60 seconds to download an album compared with two minutes in Hull.

PA Worst areas for school truancy revealed – is your town on the list?4

The research also found huge differences in neighbouring towns with homes in Huddersfield enjoying whizzy speeds of 27.71Mbps while 15 miles away in Wakefield, residents were stuck with a slower 17.49Mbps. London was also found lacking with broadband speeds of just 22.44Mbps – way behind Brighton which measured 34.34Mbps and Swindon with 31.83Mbps. The study which charted speeds for six months between August last year and February 2016 found Aberdeen, Milton Keynes and Sheffield were amongst the slowest while Nottingham, Cardiff and Bristol made the top ten.

Reuters ^ City of Culture 2017 (

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  • ^ Amy Johnson (
  • ^ Worst areas for school truancy revealed – is your town on the list? (