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Samsung to build massive new showroom in London

Samsung Electronics Co. has agreed to a deal to open a new space in London’s King’s Cross district which will serve as a showcase for its products and technology, two people with knowledge of the plan said. The technology giant is finalizing details to lease the 20,000 square feet (1,858 square meter) top floor of the under construction Coal Drops Yard mall, which has been designed by Thomas Heatherwick, the people said, asking not to be identified because the plan is private. The space, under the kissing curved roof of the former Victorian coal store, will be similar to Samsung’s 837 site in New York’s Meatpacking district, which the company describes as “not a store, but a new kind of place filled with ideas, experiences and Samsung’s cutting edge devices”, according to its website.

A spokeswoman for Argent Property Development Services LLP, which is developing the mall on behalf of the King’s Cross Central Limited Partnership, declined to comment. A spokesman for Samsung said the company does not comment on rumor or speculation. Technology giants including Microsoft Corp. and Samsung have been opening luxurious new show rooms around the world, following in the footsteps of Apple Inc., which has used a network of sleek stores to help position itself as a luxury technology brand that commands wide profit margins.

Microsoft confirmed last month it plans to open a new flagship store within London’s Oxford Circus, close to the Apple store on Regent Street. Heatherwick is also helping design Alphabet Inc.’s new Google campus in London. It’s another development at King’s Cross, an area transformed by Argent from an industrial wasteland into a trendy new commercial district.

Samsung’s planned London space will be a similar size to the Apple store on Regent Street.

The Coal Drops Yard mall, which will be about 100,000 square feet in total, is scheduled to open in October 2018.

Now read: Samsung bringing Linux to Galaxy smartphones[1]

References

  1. ^ Samsung bringing Linux to Galaxy smartphones (mybroadband.co.za)

Samsung to build massive new showroom in London

Samsung Electronics Co. has agreed to a deal to open a new space in London’s King’s Cross district which will serve as a showcase for its products and technology, two people with knowledge of the plan said. The technology giant is finalizing details to lease the 20,000 square feet (1,858 square meter) top floor of the under construction Coal Drops Yard mall, which has been designed by Thomas Heatherwick, the people said, asking not to be identified because the plan is private. The space, under the kissing curved roof of the former Victorian coal store, will be similar to Samsung’s 837 site in New York’s Meatpacking district, which the company describes as “not a store, but a new kind of place filled with ideas, experiences and Samsung’s cutting edge devices”, according to its website.

A spokeswoman for Argent Property Development Services LLP, which is developing the mall on behalf of the King’s Cross Central Limited Partnership, declined to comment. A spokesman for Samsung said the company does not comment on rumor or speculation. Technology giants including Microsoft Corp. and Samsung have been opening luxurious new show rooms around the world, following in the footsteps of Apple Inc., which has used a network of sleek stores to help position itself as a luxury technology brand that commands wide profit margins.

Microsoft confirmed last month it plans to open a new flagship store within London’s Oxford Circus, close to the Apple store on Regent Street. Heatherwick is also helping design Alphabet Inc.’s new Google campus in London. It’s another development at King’s Cross, an area transformed by Argent from an industrial wasteland into a trendy new commercial district.

Samsung’s planned London space will be a similar size to the Apple store on Regent Street.

The Coal Drops Yard mall, which will be about 100,000 square feet in total, is scheduled to open in October 2018.

Now read: Samsung bringing Linux to Galaxy smartphones[1]

References

  1. ^ Samsung bringing Linux to Galaxy smartphones (mybroadband.co.za)

Ofcom Praise Sky and Virgin Media in Q2 2017 UK Consumer Complaints Study

Ofcom Praise Sky And Virgin Media In Q2 2017 UK Consumer Complaints Study

Broadband providers Virgin Media and Sky Broadband have today been praised by Ofcom‘s Q2 2017 UK consumer complaints report after they received fewer gripes than any other ISP for their service. Unfortunately the same cannot be said for BT and TalkTalk, which attracted the most complaints.1234

The report, which also examined Landline Phone, Mobile and Pay TV providers, notes that Ofcom5 continue to receive “nearly250 complaints per day (down from “nearly” 300 at the last report), although their study only includes feedback from the biggest providers (i.e. those with a market share of at least 1.5%). The data itself is reflected as a proportion of residential subscribers (i.e. the total number of quarterly complaints per 100,000 customers), which makes it easier to compare providers in a market where the biggest ISPs can vary significantly in size.

Overall the total volume of complaints across all service sectors has decreased during the first half of 2017 and this quarter sees the addition of BT Mobile’s pay-monthly product into the table, which occurs because the service has now achieved “sufficient market share“. By comparison with Q1 2017, the total volume of complaints decreased by four for landline services, decreased by three for fixed broadband services, and decreased by one for both pay-monthly mobile and pay-TV services. However fixed broadband and landline services continue to generate the highest number of complaints.

Jane Rumble, Ofcom’s Director of Consumer Policy, said:

“Complaints about telecoms and pay-TV may be falling this year, but some providers are falling a long way short on customer service. There can be no room for complacency. We expect providers, particularly those who have been consistently under-performing, to make service quality and complaints handling their number one priority.”

Take note, today’s report only covers complaints that the regulator itself has received and not those sent directly to an ISP or ombudsman.

Ofcom does not itself deal with individual complaints but they do monitor them and can take action if enough people raise a problem. Consumers who are unable to resolve a complaint with their communications provider can (after 8 weeks) raise a case with one of the two ombudsman providers – Ombudsman Services: Communications or CISAS – under the Alternative Dispute Resolution6 process (they will investigate the issue at no cost to yourself).

Fixed Line Home Broadband Complaints

Overall BT generated the highest relative complaint volumes in Q2 2017 and the main complaint drivers for them related to faults, service and provision issues, followed by complaints handling and billing, pricing and charges.However it has to be said that almost every provider saw a reduction in complaint volumes during Q2. By comparison Virgin Media7 and Sky Broadband8 all generated the lowest relative complaint volumes and remain below the industry average volume of complaints. Both operators have also just been joined by EE, which is a welcome development.

Ofcom Praise Sky And Virgin Media In Q2 2017 UK Consumer Complaints Study

Fixed Line Phone Complaints

In terms of phone line services, the most complaints were generated by TalkTalk9 and the Post Office10, which was largely due to complaints relating to faults, service and provision issues. Ofcom also believes that BT’s performance may be comparable to those two, although they show up as being lower because they used a different methodology to compile their subscriber figures. Once again EE, Sky Broadband and Virgin Media remain below the line and received the fewest complaints overall.

Ofcom Praise Sky And Virgin Media In Q2 2017 UK Consumer Complaints Study

Mobile Complaints

Both Vodafone11 and BT Mobile received the most complaints this quarter, although Vodafone12‘s complaint levels have dropped sharply over the past six months. Vodafone and BT’s main complaint drivers were gripes related to handling, followed by issues around billing, pricing and charges.

Ofcom Praise Sky And Virgin Media In Q2 2017 UK Consumer Complaints Study

Pay TV Complaints

Sadly BT continues to generate the highest relative volume of Pay TV complaints, although they have seen a big drop in the amount being received and that’s a positive development. The main driver of BT’s complaints related to faults, service and provision issues, complaints handling and billing, pricing and charges. On the flip side Sky TV received the fewest gripes of anybody and is the only operator below the line for industry average (that’s a good thing).

Ofcom Praise Sky And Virgin Media In Q2 2017 UK Consumer Complaints Study

Ofcom’s Complaints Report Q2 2017
https://www.ofcom.org.uk/../Telecoms-pay-TV-complaints-Q2-2017.pdf13

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References

  1. ^ Virgin Media (www.ispreview.co.uk)
  2. ^ Sky Broadband (www.ispreview.co.uk)
  3. ^ Ofcom (www.ofcom.org.uk)
  4. ^ TalkTalk (www.ispreview.co.uk)
  5. ^ Ofcom (www.ofcom.org.uk)
  6. ^ Alternative Dispute Resolution (www.ispreview.co.uk)
  7. ^ Virgin Media (www.ispreview.co.uk)
  8. ^ Sky Broadband (www.ispreview.co.uk)
  9. ^ TalkTalk (www.ispreview.co.uk)
  10. ^ Post Office (www.ispreview.co.uk)
  11. ^ Vodafone (www.ispreview.co.uk)
  12. ^ Vodafone (www.ispreview.co.uk)
  13. ^ https://www.ofcom.org.uk/../Telecoms-pay-TV-complaints-Q2-2017.pdf (www.ofcom.org.uk)