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Kajeet Connects More Students Now With All Four Carriers

Kajeet got it’s start in the wireless business when CEO and founder Daniel Nea1l set out to find a smart phone solution for his children. Over the years he took the idea of providing smartphone services and by proxy, internet services to students and coupled that with that fact that 1 in 3 families don’t have access to internet at home. Internet is becoming the backbone to K-12 education in many areas. While the digital divide is well known across the country, Neal and the team at Kajeet started focusing on education and how the needs of students are underserved when they don’t have access to the internet at home. They dubbed this the “Homework Gap” and Kajeet quickly became the Homework Gap Heroes. Digital learning is becoming a way of life for students across the country. Text books will one day be a thing of the past. Now, student get their classwork, lessons and even their textbooks online through their Chromebooks, iPads, or smartphones. This is great inside the walls of the classroom.

Now, teachers can deliver a richer educational experience and the knowledge on the internet is in the palm of their hands. The Internet is for far more than just research papers. With all of this innovation in learning comes innovation in homework assignments. Now, when students leave school for the day they are still reliant on the internet. Most schools use some kind of homework management system found online. For those students who’s schools have converted to completely online textbooks, the internet is required for that as well. Kajeet’s educational broadband services include a SmartSpot wireless internet device that students can take home and connect to their personal devices. Now students have access to the internet to do school work, read and research. The SmartSpot includes Kajeet’s proprietary educational filtering to insure that students are using the educational SmartSpots for their intended purpose.

Currently over 300 school districts across the country and in Washington DC, use Kajeet’s Educational Broadband either via the SmartSpot or their SmartBus technology that’s allowing students to use wifi on the bus traveling to or from school. Just as school was starting back for the 2017-2018 school year, Kajeet announced that their Educational Broadband is now available utilizing the services of all four major carriers; Verizon, AT&T, T-Mobile and Sprint. This new expanded nationwide coverage means if there is wireless coverage Kajeet can work there, thus shrinking the Homework Gap even more.

The internet isn’t just a convenience for kids in school today. It’s been proven time and time again that connectivity inside and outside of the classroom leads to:

  • Higher graduation rates
  • More parental involvement
  • Better student engagement
  • Increased test scores
  • Decreased bus behavior incidents and more

Do you have students left out or left behind because of access to the internet at home? Kajeet can help.

Check them out at kajeet.net2

References

  1. ^ CEO and founder Daniel Nea (techfaster.com)
  2. ^ kajeet.net (kajeet.net)

Ofcom Praise Sky and Virgin Media in Q2 2017 UK Consumer Complaints Study

Ofcom Praise Sky And Virgin Media In Q2 2017 UK Consumer Complaints Study

Broadband providers Virgin Media and Sky Broadband have today been praised by Ofcom‘s Q2 2017 UK consumer complaints report after they received fewer gripes than any other ISP for their service. Unfortunately the same cannot be said for BT and TalkTalk, which attracted the most complaints.1234

The report, which also examined Landline Phone, Mobile and Pay TV providers, notes that Ofcom5 continue to receive “nearly250 complaints per day (down from “nearly” 300 at the last report), although their study only includes feedback from the biggest providers (i.e. those with a market share of at least 1.5%). The data itself is reflected as a proportion of residential subscribers (i.e. the total number of quarterly complaints per 100,000 customers), which makes it easier to compare providers in a market where the biggest ISPs can vary significantly in size.

Overall the total volume of complaints across all service sectors has decreased during the first half of 2017 and this quarter sees the addition of BT Mobile’s pay-monthly product into the table, which occurs because the service has now achieved “sufficient market share“. By comparison with Q1 2017, the total volume of complaints decreased by four for landline services, decreased by three for fixed broadband services, and decreased by one for both pay-monthly mobile and pay-TV services. However fixed broadband and landline services continue to generate the highest number of complaints.

Jane Rumble, Ofcom’s Director of Consumer Policy, said:

“Complaints about telecoms and pay-TV may be falling this year, but some providers are falling a long way short on customer service. There can be no room for complacency. We expect providers, particularly those who have been consistently under-performing, to make service quality and complaints handling their number one priority.”

Take note, today’s report only covers complaints that the regulator itself has received and not those sent directly to an ISP or ombudsman.

Ofcom does not itself deal with individual complaints but they do monitor them and can take action if enough people raise a problem. Consumers who are unable to resolve a complaint with their communications provider can (after 8 weeks) raise a case with one of the two ombudsman providers – Ombudsman Services: Communications or CISAS – under the Alternative Dispute Resolution6 process (they will investigate the issue at no cost to yourself).

Fixed Line Home Broadband Complaints

Overall BT generated the highest relative complaint volumes in Q2 2017 and the main complaint drivers for them related to faults, service and provision issues, followed by complaints handling and billing, pricing and charges.However it has to be said that almost every provider saw a reduction in complaint volumes during Q2. By comparison Virgin Media7 and Sky Broadband8 all generated the lowest relative complaint volumes and remain below the industry average volume of complaints. Both operators have also just been joined by EE, which is a welcome development.

Ofcom Praise Sky And Virgin Media In Q2 2017 UK Consumer Complaints Study

Fixed Line Phone Complaints

In terms of phone line services, the most complaints were generated by TalkTalk9 and the Post Office10, which was largely due to complaints relating to faults, service and provision issues. Ofcom also believes that BT’s performance may be comparable to those two, although they show up as being lower because they used a different methodology to compile their subscriber figures. Once again EE, Sky Broadband and Virgin Media remain below the line and received the fewest complaints overall.

Ofcom Praise Sky And Virgin Media In Q2 2017 UK Consumer Complaints Study

Mobile Complaints

Both Vodafone11 and BT Mobile received the most complaints this quarter, although Vodafone12‘s complaint levels have dropped sharply over the past six months. Vodafone and BT’s main complaint drivers were gripes related to handling, followed by issues around billing, pricing and charges.

Ofcom Praise Sky And Virgin Media In Q2 2017 UK Consumer Complaints Study

Pay TV Complaints

Sadly BT continues to generate the highest relative volume of Pay TV complaints, although they have seen a big drop in the amount being received and that’s a positive development. The main driver of BT’s complaints related to faults, service and provision issues, complaints handling and billing, pricing and charges. On the flip side Sky TV received the fewest gripes of anybody and is the only operator below the line for industry average (that’s a good thing).

Ofcom Praise Sky And Virgin Media In Q2 2017 UK Consumer Complaints Study

Ofcom’s Complaints Report Q2 2017
https://www.ofcom.org.uk/../Telecoms-pay-TV-complaints-Q2-2017.pdf13

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References

  1. ^ Virgin Media (www.ispreview.co.uk)
  2. ^ Sky Broadband (www.ispreview.co.uk)
  3. ^ Ofcom (www.ofcom.org.uk)
  4. ^ TalkTalk (www.ispreview.co.uk)
  5. ^ Ofcom (www.ofcom.org.uk)
  6. ^ Alternative Dispute Resolution (www.ispreview.co.uk)
  7. ^ Virgin Media (www.ispreview.co.uk)
  8. ^ Sky Broadband (www.ispreview.co.uk)
  9. ^ TalkTalk (www.ispreview.co.uk)
  10. ^ Post Office (www.ispreview.co.uk)
  11. ^ Vodafone (www.ispreview.co.uk)
  12. ^ Vodafone (www.ispreview.co.uk)
  13. ^ https://www.ofcom.org.uk/../Telecoms-pay-TV-complaints-Q2-2017.pdf (www.ofcom.org.uk)

Investigation into R1.3bn broadband buyout takes political turn

Investigation Into R1.3bn Broadband Buyout Takes Political Turn

The DA-led COJ is investigating the R1.3 billion price tag attached to the buyout of the city’s broadband network.

City of Joburg (COJ) mayor Herman Mashaba believes the motion of no confidence against him and the speaker of council is motivated by the decision to institute an investigation into the previous administration’s decision to take control of the Johannesburg BroadbandNetwork (JBN) project.

In March1, Mashaba confirmed a thorough investigation will take place as a result of the “astronomical costs” incurred by the city after taking over the project. In 2015, under ANC leadership, the COJ agreed to pay R1.3 billion to buy itself out of the JBN project deal. After establishing the investigation, the COJ confirmed that a senior official from the Department of Economic Development had been suspended pending a disciplinary hearing into allegations of misconduct relating to contracts and payments linked to the broadband network project. Although a complete report of the investigation is yet to be released, Mashaba says: “Preliminary findings of the report indicate that a number of high-profile individuals associated with the ANC have been linked to the city’s decision to purchase the fibre network.”

The executive mayor is of the view that the preliminary findings have influenced the interest of the ANC’s Umkhonto We Sizwe Military Veterans Association (MKMVA) in the tabled motion of no confidence against him.

See alsoIn a statement, Mashaba says: “I have been advised that the city will soon receive a full report based on an independent forensic investigation into the previous administration’s decision to purchase a 900km fibre broadband network at a cost of R1.3 billion.

“Specifically, it would appear that two senior members of the MKMVA held an interest in the companies benefiting from the purchase of the broadband network, benefiting almost R200 million. Why was this permitted?

“The preliminary findings also strongly indicate the same senior members of the MKMVA were, from the outset, deeply involved in manipulating the city’s tender process with respect to the deal.”

Investigation Into R1.3bn Broadband Buyout Takes Political Turn

Joburg mayor Herman Mashaba. (Photograph by the COJ)

Initiated in 2006, the JBN project aims to provide access to broadband services to improve the city’s delivery services, realise ICT-related savings, and provide communities and businesses with more affordable Internet.

The contract to build and operate the 900km broadband network was initially awarded to Ericsson SA, which won it in 2010, but later ceded it to CitiConnect Communications. In 2015, the city decided to acquire the fibre network and establish a municipal-owned entity, the Metropolitan Trade Company, to take over the running of its R1.3 billion broadband network. Under the initial agreement, the city would have paid an annual fee for the building and operation of the network.

After 15 years, it would have taken over ownership of the network. According to Mashaba, the aim of the JBN project was to provide access to broadband services which would improve the city’s service delivery, realise ICT cost-related savings for the city, and give communities and businesses across Johannesburg more affordable Internet access. Despite the astronomical costs, few of these benefits have been realised, necessitating a thorough investigation of the decision, he concludes.

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Investigation Into R1.3bn Broadband Buyout Takes Political Turn


References

  1. ^ March (www.itweb.co.za)
  2. ^